Content: Business Internet



Business Internet

Cyberlink’s Internet access services for businesses can be provided using either Ethernet over DSL, Fiber BX or Fiber to the Home (FTTH) Bandwidths are available from 2Mbit/s up to 100 Mbit/s  and at 1Gbit/s Networks partners – supplier agreements are held with Swisscom and local utilities With availability in over 80 Swiss cities and Communities including; Zurich, Lucerne, St. Gallen, Winterthur and further, across the whole of Switzerland. Access to over 600 localities in total.

Depending on your company’s own operational needs Cyberlink can offer a Premium Service Level solution, by providing a DSL (copper) backup connection which lies ready for use in case of interruption to the main fibre service. During the agreed support hours a Modular Service Level up to 99.97% is available. You decide which service supply remedy meets your operational requirements, for a disruption of service (the availability you need).  Choosing between around the clock, 7x24 and "best effort" for specific hours.

One provider, multiple networks

Cyberlink offers secured lines with an availability of 99.97%. The service level is expressed as a percentage that describes the period in which a service is available each year. Our service level "standard" is industry recognized which proves suitability for demanding businesses that rely on a dependable Internet connection for their business.

Featuring: Business quality symmetrical bandwidth (same Mbit/s rate upstream & downstream).
Guaranteed bandwidth, as agreed by contract. Worknet - IP VPN networking possible, allowing remote worker access to corporate networks. Industry standard Service level agreements (SLA’s)

Other options: Additional IPv4 or IPv6 addresses, Unmanaged router, Multiple ISP support

Contract term: Minimum contract period; 12 months, Notice period; 3 months prior to contract term.

Multiple ISP support: If you already use a third-party provider connection (for example, cable company, etc.), you can connect to Cyberlink too. A Cyberlink integrated connection, enabling an independent increase to the availability of your Internet connection.

Overview Business Internet Services


  DSL Fiber BX Fiber FTTH Ethernet


Bandwidth up to 100 Mbit/s up to 1 Gbit/s up to 1 Gbit/s up to 1 Gbit/s
Servicelevel best effort to 99.95% best effort to 99.95% best effort to 99.95% 99.90% to99.97%
Support availability
SILBER Mo-Fr 08:00-18:00
GOLD Mo-Sa 08:00-20:00
PLATIN Mo-So 00:00-24:00
yes yes yes yes
Network Swisscom Swisscom Stadtwerke Swisscom
Availability All of Switzerland Over 80 Cities and towns Zurich, Luzern, St.Gallen, Winterthur All of Switzerland
Development costs none none none none in over 600 Cities and towns
no yes yes yes
yes yes yes yes
no no no yes
Latency 10-30ms 10-30ms 10-20ms 2-5ms
Multipe ISP Support yes yes yes yes
IP VPN yes yes yes yes
Monthly Recurring Charge in CHF
excl. VAT
Basic without CPE unmanaged
SLA best effort
from CHF 33.00 from CHF 42.00 from CHF 27.50 not possible
Standard with managed CPE
 SLA guaranteed 99.8% 
from CHF 133.00 from CHF 142.00 from CHF 157.50 from CHF 350.00
Premium with  managed CPE
 SLA guaranteed 99.95%
from CHF 233.00 from CHF 242.00 from CHF 257.50 from CHF 450.00



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